Scheduling Prometric Exam Advice

I have a bit of advice to pass on that I just learned at the School of Hard Knocks.

What Happened

I wanted to schedule my next exam with Prometric.  I had entered everything, including my 3 for 1 voucher, but I needed to double check the date.  So I use the go back button on their page (not the browser) to look at the dates.  I kept the same date and continued to the page I was on using the buttons on their page.

My voucher was no longer applied.  I tried to add it again but was given the message that it was no longer valid.  So I scheduled the exam anyways because I didn’t want the date to fill up and hoped that it was applied to my account.

I used their button to schedule another exam and it let me put the voucher on it, but the price did not change!  So I will need to contact Prometric to get it fixed.

What Should Have Happened

My voucher should have remained and not disappeared when I used their site navigation to go back.

Advice

Do NOT apply your voucher until you are ready to check out.  Even if you think you are ready, wait a few minutes before you apply it before finishing your process just to make sure.

After Contacting Prometric

To fix it I need to cancel my current exam at a fee of $35 and start over again.  Of course I have the option of just keeping the current exam and applying my voucher on my next one, which is even worse as it is a 3 for 1 voucher.  These exams are $150 each.  So I’ll take the $35 hit to save $300.  Of course as luck would have it I am not able to cancel it now, I get a message on their site that an error occurred.

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About SheldonS

Web developer for over 15 years mainly with Microsoft technologies from classic ASP to .NET 4. Husband, father, and aspiring amateur photographer.

Posted on May 16, 2014, in Microsoft Certification and tagged , , . Bookmark the permalink. 2 Comments.

  1. I have even worse experiences. I enrolled to the exam but forgot to enter voucher code at checkout (it’s pretty easy to miss that step). I was unable to cancel the exam by prometric website and had to call them twice. Now I enrolled on my second exam for 29-05-2014 only to find out that I’m unable to enroll for the third exam because the voucher is pending (You have to wait 24 hours after taking the exam to enroll for the next one).

    So this offer should have been called: 3-for-1-and-2-cancellation-fees-and-a-lot-of-PITA. Never again!

    • Wow, sounds like you did have a worse experience. Needless to say I was never able to get it canceled. I kept trying online but real life pulled me away and I never called them to cancel it that way.

      As a bonus I did not know you had to wait at least 24 hours between tests to use the 3 for 1 voucher.

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